Industries

Retail

AZPIRED does not only cater for online retailers but also brick and mortar shops.

As a major contact service provider, we provide our retailer clients with inbound and outbound customer support, take orders, upsell, refund or return goods and handle customer dispute and retention. We have a knowledgeable and experienced team of developers that can customize a solution to suit your business’ needs, following strict PCI-DSS 2.0 guidelines to ensure the highest security protocols.

Solutions we provide to clients in this vertical:

Orders and Credit card processing
Shipping
Refunds and Disputes
RMA Support (Return Merchandise Authorization)
Product Information
Membership Support
Internet & Website Support
Retention

Financial Services

AZPIRED caters for small to large-scale financial firms.

We are equipped to identify high-value opportunities as well as cross-sell and upsell our clients’ products. You can count on us to raise the bar up a notch and reap the fruits of working with an elite contact service provider of financial products.

Solutions we provide to clients in this vertical:

Customer Care
Save and Retain
Upsell/Cross-sell
Product Sales
Activation
Enhancement Programs

Healthcare

At AZPIRED, we are experienced in assisting health insurance companies with acquisition and retention.

We can help health plan providers acquire, retain and serve policyholders in the individual and small group markets. In other words, we aim to help health insurance firms achieve their goals.

Solutions we provide to clients in this vertical:

Member Service
Member Acquisition
Member Retention
Back Office Support

Communications

AZPIRED offers unique customer services to telecommunications companies.

We have in-depth knowledge in technical support, inbound retention and other customer care needs through live chat, voice and email support. If you are looking for something more specific, we can also build a personalized solution to suit your needs.

olutions we provide to clients in this vertical:

Customer Care
Pre and Post-Sales Support
Technical Support
Equipment Troubleshooting and Repair
Product Sales
New Customer Acquisition
Retention
Collections
Billing support

Travel and Entertainment

We also cater for travel and entertainment companies looking to improve their customer service.

We have talented and smart customer service representatives who can answer any queries, make bookings, cancel flights and more. We can customize a customer care solution to fit your enterprise’s needs. What’s more, we can use our proprietary customer service system, if you wish to.

Contact us at AZPIRED today to so we can show you how to build a reputation of being a global provider of top class travel and entertainment services, ensuring you’ll have the happiest customers ever.

Solutions we provide to clients in this vertical:

Customer Care
New Customer Acquisition
Subscription Sales
Product Sales
Customer Retention

Energy and Utilities

We are able to cater for energy and utilities companies assisting them with their inbound and outbound customer support.

We provide top quality customer services and increased service levels, as well as customized solutions while maintaining excellent call quality to ensure total client satisfaction. Hence, you can trust us to handle your customers with utmost professionalism.

Solutions we provide to clients in this vertical:

Customer Care
New Customer Acquisition
Appointment Scheduling
Turn On/Turn Off Scheduling

Contact Us

We’d love to help you with all of your outsourcing needs. To find out more about our services or get a quote.

1 805 708 5656

Location

18th Floor, Lower Penthouse, Park Centrale Bldg., Jose del Mar St., Cebu I.T. Park, Cebu City, Philippines

Location

1 805 708 5656